(346) 680-5300
Book an IT Review
MANAGED IT

Hand over the whole IT function, not just the emergencies

Book an IT reviewSee what it costs
Managed IT services engineer monitoring client systems
OUR MOST BASIC COMMITMENT

Our key operating team based in Katy, Texas, only makes promises they can keep - and have kept for every client - no matter how big or small

15 min

Emergency response, any hour

24/7

Help desk and monitoring cover

4 to 6 wk

From signature to fully managed

99.99%

Uptime on hosted services

Managed IT engineer checking system status on a tablet
START HERE

What managed IT actually means

The term gets used loosely, so here is the version without the sales language

Managed IT means a single provider takes responsibility for your technology working, for a fixed monthly fee per user, rather than charging you by the hour once it has stopped working. The fee covers the people your staff phone, the software that watches your systems overnight, the patching, the backups, the security stack and the planning conversation about what needs replacing.

The part worth paying attention to is the incentive. On an hourly arrangement, a provider earns more when your systems fail. On this one, every hour they spend fixing something is an hour they are not paid extra for, so preventing the failure is in their interest as much as yours. That is the entire argument for the model, and it is why the monitoring matters more than the help desk

What it is not is a replacement for judgement. Someone still has to decide whether the ageing server gets replaced this year or next, and what that costs. On the fully managed plan that conversation happens monthly, with a named advisor, rather than in a panic after the hardware fails.

WHAT IS INCLUDED

What we run for you

Everything below sits inside the monthly fee. Nothing here is an upsell, which is why the list is worth reading before you compare it against a quote from anyone else.

Monthly service and compliance meetings
Dedicated Technology Advisor
Patch management and software standardisation
vCISO consulting
Server backup with tested recovery
Unlimited help desk for every user
Technology roadmap and budget planning
24/7 RMM monitoring with NOC alerting
XDR endpoint protection and 24/7 SOC
Dark web monitoring
Phishing simulations and security training
Microsoft 365 or Google Workspace backup
Up to 3 servers and 2 office locations
Full infrastructure management
THREE COMMON SITUATIONS

Where companies usually start

01

You already have an IT person

When a client already has an IT person we run co-managed. They keep supporting your people while we take cybersecurity and compliance, and our team covers nights weekends and anything they cannot get to.

What the security side covers
02

You are leaving another provider

The usual worry is a bad handover weekend. In practice there is rarely a single moment to be afraid of. Security tools and backup go in first, the help desk is reachable from day one, and the order after that follows what you are already running. 4 to 6 weeks from signature to fully managed.

Talk through a switch
03

Nobody owns IT at all

Someone in the office has quietly become the IT person on top of their real job. That works until it does not, and it usually stops working during an audit or after an incident. This is the most common starting point we see.

See what it would cost
SERVICE AREA

On site across the Houston metro (and across the world)

Remote support and monitoring reach further, but anything needing hands on hardware brings oru local tech to your door in these areas. Outside of the Houston metro region, our Field Services team shall dispatch a trusted contractor from our network - anywhere within the USA and most major cities across the world.

KatyHoustonSugar LandCypressFulshearRichmondHarris CountyFort Bend CountyMontgomery CountyGalveston County

Katy, Texas, main office

440 Cobia Dr, Unit 1101

Katy, TX 77494

Monday to Friday, 8AM to 6PM Central

Support 24 hours a day, every day

(346) 680-5300

QUESTIONS BEFORE YOU SWITCH

Straight answers

It means one company takes responsibility for your technology working, for a fixed monthly fee per user, instead of billing you by the hour after something breaks. That covers the help desk your staff call, the monitoring that catches problems before they call, patching, backups, security, and the planning conversation about what to replace next year. The distinction that matters is the incentive: on an hourly model your provider earns more when things break, and on this one they earn more when things do not.

Break fix is reactive and billed by the hour. Nobody is watching your systems between incidents, so you find out about a failed backup when you need the backup. Managed IT is a flat monthly cost that includes the monitoring, so the failed backup raises an alert the morning it fails. The trade is predictability: you stop having months where the IT bill is nothing and months where it is five figures.

Most of it you never see. Monitoring runs around the clock, patches go out on a schedule, backups are tested rather than assumed, and the security stack reports into a 24/7 SOC. What you do see is the helpdesk, which you or your  staff can contact directly 24/7.  Calls are answered live, and the first (human) response to any ticket happens with 15 minutes - any time of day or night.

4 to 6 weeks from signature to fully managed. Security tools go in first, and backup is part of that. The help desk is live from day one, because being reachable is the point of hiring us. For the most part there is no cutover moment: cover is added alongside what you already run, and the order follows your current operations rather than a fixed script. That is the part people do not expect, because the fear of switching usually imagines a weekend where everything moves at once and something is left behind. Cover is added on top of what you have rather than swapped for it.

Four questions worth asking anyone, including us.  (1) What is the response time for an emergency, and is it in the contract?  (2) Are backups tested or only taken?  (3) Who actually answers the phone at 3AM? - is it a qualified tech or a call answering service?  (4) What does it cost per user per month, in a number, today.  If a provider cannot answer the fourth one without a discovery call, that is information too.  Our answers are: (1) yes it is in the contract, (2) backups are tested rather than assumed, (3) we are staffed 24/7 by qualified techs (our own employees - not outsourced), and (4) the fully managed plan is $153 per user per month.

Yes, with a floor. The companies we serve locally in Houston are typically between 11 to 50 users.  Our remote support clients are larger - with some over 500 users - and are mainly co-managed. Below 10 users, the per user model costs you more than it returns, and we will say so rather than sell it to you.

Book a 30 minute IT review

We look at what you are running, tell you the two things we would fix first, and you keep the notes whether or not you hire us.

Book an IT reviewCall (346) 680-5300