Three routes, depending on why you are calling
Tell us what is going on
Straight answers
We arrange 30 minutes, usually within a couple of days. On the call we ask what you are running, what has gone wrong recently and what is coming up, and at the end we tell you the two things we would fix first. You keep those notes whether or not you hire us, because they are useful to you either way and it costs us nothing to be useful.
It is free and the catch is the obvious one: we would like your business. What we will not do is turn the call into a proposal you did not ask for. If we are not a fit, which happens most often with companies under about 10 users, we will say so on the call rather than send a quote and wait.
A standard enquiry gets a reply within 4 hours, and an urgent one within 2 hours. Those are guarantees, not averages. If you are an existing client with an emergency, that is a different route and a different clock: support runs 24 hours a day, every day and emergencies are responded to inside 15 minutes at any hour. This page is for new enquiries, so please phone rather than email if something is on fire.
Nothing formal. A rough headcount, who currently looks after your IT and whether they are in house, and anything that has broken or worried you in the last year. If you have a client security questionnaire you could not answer, bring that, because it usually tells us more in five minutes than a list of your hardware would.
Yes, 440 Cobia Dr, Unit 1101, Katy, TX 77494, open Monday to Friday, 8AM to 6PM Central. Call ahead so someone is expecting you. It is a working office rather than a showroom, which is worth checking with any provider you are considering.
36 month initial term. 90 day cancellation window. 5% annual adjustment. Stated here for full transparency, not buried in the contract. Pricing is per user per month and published on the pricing page. Nothing about the commercial terms is held back for the proposal stage, which means the only thing left to discuss after the review is whether the fit is right.
Book a 30 minute IT review
We look at what you are running, tell you the two things we would fix first, and you keep the notes whether or not you hire us.